HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
— Please allow 1-2 business days for your order to be processed for shipping. We aim to process our orders under 24hrs.
WHEN WILL I RECEIVE MY ITEMS?
— We use Royal Mail 24hrs service as standard free shipping.
If you want guaranteed next business day delivery, please order before 11am and select DHL EXPRESS at checkout.
We’re sorry to hear your experience was not what you expected. Let us make this right for you.
Here at Beard Essence, we are 100% dedicated to our customer’s satisfaction. We get it. Some products aren’t made for everyone, and we want to make sure you are cared for.
If you are unsatisfied with your order after 7 days of obtaining your oil, you are qualified to return your purchase in its original packaging and receive a full refund for your order.
All damaged and stolen products will be fully refunded. If you believe that your product was damaged or stolen during transportation, please contact us promptly with your order number. Our team will work with you promptly to resolve the issue.
If you wish to cancel your order, please contact us. If your order has not been shipped yet, we will instantly refund your payment. If your order has already shipped, we will refund your payment as soon as we have received the beard oil back from you. All refund recipients will receive an email confirmation for their records.